Comments on: Customer lock-in happens from inside or out http://richardkmiller.com/234/customer-lock-in-happens-from-inside-or-out Fri, 27 Aug 2010 20:18:15 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: Kelly Dumont http://richardkmiller.com/234/customer-lock-in-happens-from-inside-or-out/comment-page-1#comment-27352 Kelly Dumont Sat, 27 Jan 2007 06:17:34 +0000 http://www.richardkmiller.com/blog/archives/2007/01/customer-lock-in-happens-from-inside-or-out#comment-27352 Okay, I have watched that clip 10 times before and still did not catch your dad in there. Now I see him clear as day. Okay, I have watched that clip 10 times before and still did not catch your dad in there. Now I see him clear as day. ]]> By: Richard K Miller http://richardkmiller.com/234/customer-lock-in-happens-from-inside-or-out/comment-page-1#comment-27340 Richard K Miller Sat, 27 Jan 2007 05:46:26 +0000 http://www.richardkmiller.com/blog/archives/2007/01/customer-lock-in-happens-from-inside-or-out#comment-27340 @Blake True, I'd probably do well to put Apple in both categories because of the iTunes Music Store. (DRM is another form of lock-in I didn't mention.) I find the DRM annoying, but I often prefer the convenience of the iTMS over waiting for a physical CD to arrive from Amazon. The ITMS DRM is reasonable enough, and if it works with the most popular music player then it doesn't feel like lock-in to most people. @Blake

True, I’d probably do well to put Apple in both categories because of the iTunes Music Store. (DRM is another form of lock-in I didn’t mention.) I find the DRM annoying, but I often prefer the convenience of the iTMS over waiting for a physical CD to arrive from Amazon. The ITMS DRM is reasonable enough, and if it works with the most popular music player then it doesn’t feel like lock-in to most people.

]]> By: Blake Snow http://richardkmiller.com/234/customer-lock-in-happens-from-inside-or-out/comment-page-1#comment-27300 Blake Snow Sat, 27 Jan 2007 03:51:12 +0000 http://www.richardkmiller.com/blog/archives/2007/01/customer-lock-in-happens-from-inside-or-out#comment-27300 "Other companies lock in customers by building phenomenal products and platforms, fostering great communities, and inspiring loyalty (even evangelism) — Apple, WordPress, Bluehost.com. Customers don’t want to leave companies like these; they lock themselves in." I see your point, but the lock-down of iTunes/iPod ACC files isn't for the sake of consumers, it's for the sake of the company. Not saying proprietary tech is wrong, but the belief that Apple doesn't lock-in consumers seens to stem from you bedazzlement with them. You did go to MacWorld and get up at 4am to see Steve Jobs afterall. “Other companies lock in customers by building phenomenal products and platforms, fostering great communities, and inspiring loyalty (even evangelism) — Apple, WordPress, Bluehost.com. Customers don’t want to leave companies like these; they lock themselves in.”

I see your point, but the lock-down of iTunes/iPod ACC files isn’t for the sake of consumers, it’s for the sake of the company. Not saying proprietary tech is wrong, but the belief that Apple doesn’t lock-in consumers seens to stem from you bedazzlement with them. You did go to MacWorld and get up at 4am to see Steve Jobs afterall.

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