Four responsibilities of a CTO

Brad Feld recently shared “what does a CTO do”. While several points referred to much larger companies that didn’t feel applicable to me — for example, I’m not nearly as outward facing or as involved in sales — it was helpful to read. Mostly, I was glad that it led me to think more deeply about how I view my responsibilities as CTO at a smaller, series A company. I see my responsibilities falling into 4 buckets: people, ideas, the business, and dev-ops:

  1. People
    • We like the Daniel Pink model: mastery, autonomy, and purpose motivate people. We ask people to self-rate each week on those 3 things. I want developers to feel they’re constantly challenged and growing.
    • I also like the servant leadership / inverted pyramid model: managers support and empower workers. Joel Spolsky tells the story of being in the Israeli army and seeing a sergeant major show him how to scrub a toilet. I like that. (But we’re keeping our cleaning service.)
    • The flow/zone/monastic startup police. If distractions are grenades, jump on the grenades so developers can stay in the zone. If someone has to come out of the zone, I want it to be me.
    • Recruiting, interviewing
  2. Ideas
    • Peer-to-peer: If team A discovers an interesting technology, library, or service, make sure team B knows about it.
    • Outside-in: books, blogs, podcasts, meetups. Scanning the horizon for new technologies, more options. Before we start building something, it’s helpful if someone can say, “Hey, wait, I saw a package/library/service that will do that” or “Such-and-such company modeled that data or process this way.”
    • Teaching/mentoring: We don’t do formal pairing, but it’s not uncommon to sit down with a developer to code something and hear, “I didn’t know you could do that”, or “I didn’t think about that constraint”. And it goes both ways. I also forward articles on programming concepts, technologies, libraries, etc.
    • Advisor to the team leads on technology choices and architecture
  3. Business
    • Advisor to CEO — provide 2nd opinion on general management decisions.
    • Opinionated on business model and strategy.
    • Able to articulate business constraints to the engineering team, e.g. “We only want to build this if it’s in X amount of time, under XYZ circumstances”, “This doesn’t meet the needs of the business.”
  4. DevOps
    • Head of DevOps, which meets the dual role of 1. supporting people (make sure the Vagrant box is working so developers don’t have to fiddle with their dev environments) and 2. supporting the business (the site’s up, it’s fast, we have backups, we’re protecting IP and assets, etc.)

One thought on “Four responsibilities of a CTO

  1. Beth Moss
    I saw your blog listed on Jordy Blog. I am trying to let people in the technology field know that Utah is getting their first computer science high school. The Wasatch Institute of Technology (WIT) is a free public charter school serving grades 9 – 12. They will open in Daybreak, South Jordan Fall 2014. Open enrollment is going on now.

    WIT’s mission is to prepare tomorrow’s network/systems and software engineers through Next Generation Education. The State Board of Education called WIT the “most innovative charter” they had seen.

    Please help us spread the word about this new school. Also, if you can think of any ways the school can get their name out, please tell us! Check out the website. http://www.wasatchinstitute.net Perhaps you know a teen interested in technology!

    Thanks for your time,
    Beth Moss

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