Too Much Information (TMI)

Posted on December 27, 2007 by Richard K Miller

There’s danger in consuming too much information. I’m sure you know what happens when you eat too much food. Like food, information needs digestion. It’s only useful to the degree you can distill it into actions, habits, and wisdom.

Dallin H. Oaks gave a good talk on focus and priorities:

We have thousands of times more available information than Thomas Jefferson or Abraham Lincoln. Yet which of us would think ourselves a thousand times more educated or more serviceable to our fellowmen than they? The sublime quality of what these two men gave to us—including the Declaration of Independence and the Gettysburg Address—was not attributable to their great resources of information, for their libraries were comparatively small by our standards. Theirs was the wise and inspired use of a limited amount of information.

I know where to get my information binge if I want it. (Thank you, RSS.) I’m sure you do too. The challenge is to consume less of it and use it more wisely.

I wonder what Thomas Jefferson or Abraham Lincoln would do in our shoes.

Teaching the unteachable skills

Posted on December 12, 2007 by Richard K Miller

If you tend to perform tasks you’ve never performed before, what does this mean for education? Does your school teach you to solve problems, prioritize tasks, and prepare you for non-assembly-line jobs?

“Training a student to be sheepish is a lot easier than the alternative. Teaching to the test, ensuring compliant behavior and using fear as a motivator are the easiest and fastest ways to get a kid through school. So why does it surprise us that we graduate so many sheep?” (Seth Godin in Sheepwalking)

Maybe teachers should ask harder questions — questions they’ve never answered — and allow students to use “real life” tools.

Here’s what just about every exam ought to be: “Use Firefox to find the information you need to answer this question:” And as the internet gets smarter, the questions are going to have to get harder. (Seth Godin in The Wikipedia Gap)

In the past, you had to memorize knowledge because there was a cost to finding it. Now, what can’t you find in 30 seconds or less? We live an open-book-test life that requires a completely different skill set. (Mark Cuban in Time magazine)

I’ve called this intellectual self-sufficiency, the ability to search out answers for yourself.

How about these test questions? (Internet and cell phone allowed.)

What can you buy with 1 yen, in Japan?
Find a picture of Rio de Janeiro taken today.
Who is the most famous author of all time? Defend your answer.
Your friend is visiting downtown Boston and calls you for help. Help her get to D.C. You’re in Provo, Utah.

The answers don’t really matter, but the process does.

Tee ‘em up

Posted on December 11, 2007 by Richard K Miller

Golf provides another metaphor for getting things done. Take #2 on “crankable widgets”.

Growing up in Las Vegas, our favorite place to hit golf balls was Desert Pines. It was 30 minutes away, but it boasted a double decker driving range and automatic tees. After each hit, the tee dropped into the floor and re-emerged with a new ball. You could hit ball after ball without the pesky work of bending down to tee them. You could keep your stance and stay in the zone.

Imagine “teeing up” your tasks. Thoroughly prepare each task so the actual work of doing it is a simple, fluid stroke. Poorly prepared tasks require you to lean down. Well-prepared tasks are ripe for the hitting.

Bad: “Do taxes”
Good: “Find W2 forms and receipts in folder. Call accountant to setup appointment.”

Bad: “Christmas shopping”
Good: “Spend 10 minutes with pen and paper brainstorming what David might like for Christmas. Ask Mom for suggestions. Wait a few days to think about it. Order it online.”

Can you see how using concrete words makes each task easier to grasp? These changes may seem obvious to you, and perhaps you won’t need this much description. Be as descriptive as you personally need. But you’ll be surprised how fluidly you’ll move from task to task if you’ve taken the time to describe each task specifically and concretely.

Crankable widgets

Posted on December 10, 2007 by Richard K Miller

The concept of transforming my tasks into “crankable widgets” helps me Get Things Done.

Imagine what it’s like to work in a factory: You are responsible for your part of the assembly line. The work may not be easy, but you know how to do it. You do it over and over. You are cranking out widgets.

Now think about your real job. It may not be like the factory at all. You create/troubleshoot/analyze things you’ve never created/troubleshooted/analyzed before. Experience helps — Phil Windley calls it “tacit knowledge” — but each particular task may be slightly new to you. Before “cranking” out each task, you must figure out exactly how to do it. Thinking must precede the doing. That’s why you’re called a knowledge worker.

If you find yourself procrastinating a task, it may be that you don’t know (exactly) how to do it. Your task needs more brain time. You must transform your task into a “crankable widget” — something you know exactly how to do.

Answering questions like these can help:

How do I do this task?
What part of this task is new to me?
If I were to watch a movie of myself doing this task, what would I see?
If I were to delegate this task to someone else, how would I describe it?

Sometimes a dreaded, procrastinated task becomes easy and even fulfilling after I’ve taken time to think about it.

(Thanks to David Allen and Merlin Mann for teaching me this concept.)

Saying No

Posted on December 7, 2007 by Richard K Miller

I received a phone call that impressed me. It was like this:

“Richard, I’m afraid I can’t help with the project like we had planned. Some things have come up, and I no longer have the time. I just wanted to let you know. If I can help in the future, I’ll call you again.”

Flakiness is so common, but here is a guy who didn’t flake out. He communicated “no” just as clearly as he had communicated “yes”. I no longer had to wonder.

“No” isn’t mean or rude. If you can’t realistically commit, “no” is courteous.

“No” is a way of prioritizing. If you say “yes” to everything, you haven’t prioritized.

As someone who tends to say yes and overcommit, I’m impressed by this example of saying no.